Question by Jonathan T: DEALING W. DEFENSIVE LOCAL APT. COMPLEX MGR. & OUT-OF-STATE MANAGEMENT FIRM ?
I’d like to complain to Management Firm about terrible Apt. Mgr. we have, but as you’ll see below it’s not that easy. Really appreciate any insights or suggestions.
The REAL problem is the TREND last 12 yrs in apt complexes – throughout USA – in hiring MASSIVELY INSECURE 26 – 44 yr old women – NO MORE: males at all, married-couple mgrs, or mature ladies as mgrs. – who FILTER EVERY CONVERSATION THRU THEIR PERSONAL HANGUPS! => You can’t even transact simple business in a business-like way.
In an older building suffering from structural neglect by previous owners, many “simple” fixes now are NO LONGER simple & do require a 2nd or 3rd pass to “get it right. BUT, if you come back to my current Apt. Complex Mgr. saying, “Still have problem; repair didn’t work,” she gets uptight. Instead of ACCEPTING YOUR INPUT ON ITS FACE, she let’s her mind run away and READS OUT OF IT that you are, consciously or not, SUGGESTING THAT SHE CANNOT MANAGE. You HAVE the problem – whatever was wrong is still not fixed, whether because of deeper building issues or because repair crew is inept – but she MAKES YOU OUT TO BE THE PROBLEM, on account of her insecurity.
Earlier mgrs. have been similar, but THIS mgr. is the rudest, gruffest of all that I have seen here – 5 mgrs. in 5 years. At least, though, she is honest. Still, you can’t deal w. her: everyone who has runs into similar situation. Demote her to ASST. mgr & hv her work for senior mgr. who might smooth out her numerous rough edges.
BIND #1: More complexes (like mine) are managed by out-of-state firm that hires LOCAL managers. Finding good managers is hard; once they have a “landlord-good” manager (= gets empty units rented) they are reluctant to do much even if mgr. is not “good with tenants” – until tenants move out CLAIMING they left on account of poor manager. FEW DO, as in fact THIS management firm DELIBERATELY hides its contact information!
BIND #2 – YOUR ADVICE, PLEASE: I CAN figure out Mgt. Firm’s address & write, but am afraid letter will backfire. She may be “in good” with the firm, she may succeed in painting me out to be a “crank”. Mean time, my lease is up for renewal shortly & making a long story short, now is NOT at all a gd time to move. In case of a “backfire”, she may try to NOT renew my lease. I live in GEORGIA – not a tenant-protections friendly state.
What would YOU do? [Also note: if you advise me to go outside mgr & Mgt. Firm, say to city’s Building Inspector w. ongoing problems, you are required to PROVE you gave landlord notice – certified mail, return-receipt-requested mailing of written notice. NOW, here as in most places, EVERYTHING IS DONE VERBALLY. The second you put things in writing – never mind using certified mail – it ALREADY looks as if you are “building up a case”. So, “going to Inspector” is not so easy if you don’t want to / can’t afford to tip your hat.] Worst come to worst, ANY WAY TO GET “WHISTLE BLOWER” STATUS – so you can prevent landlord from failing to renew your lease & any attempt to do so is seen as “payback” by vindictive apt. complex mgr.?
Answer by Sharon T
It seems your problem in this building has been going on for a long time. I’d start looking for another place to live. Too much aggravation.
What do you think? Answer below!