Question by BOOOOOO: How I do tell a buyer without offending her, that she is being cheap and not listening to what I have to say?
I sell on eBay. One of the items I sell is the 24/7 eyeliner travel set from urban decay. I have a bunch.
So this lady from the Philippines put in an offer for 2 at 25 each after her offer for 20 and 24 were declined and I let her have them for that much.
She then asks if she can buy the rest for 20 each. So if you guys know about how ebay and paypal works with their fees, I’d pretty much make nothing.
So, I told her, if she’s willing to cancel her auction, I can get reversed the fees from selling the items, and give her 4 (just 4) at 22 a pop.
So she agrees, but she gave me the hardest time! She was asking me for discounts left and right!
She wanted 3 dollars taken off since I was sending it out local (the auction was FREE SHIPPING).
She wanted freebies, I told her she was getting a sample.
So, despite telling her I cannot let her have more than 4 sets, she is asking for more. What do I tell her? She doesn’t understand even though I told her I wouldn’t make much money and that I can sell them for at least 5 dollars more, she expects to buy more.
Do I block her from bidding? What can I do? I sold them to her outside ebay, so if I got on her bad side, she would sing like a bird to them about it. Or, if she doesn’t know it’s not allowed, I could get a negative.
How do I fix a problem I should have completely avoided by just saying “no” in the first place?
Answer by tid
You’ve dug yourself into a pretty deep hole by going to her outside of eBay. If you’re going to do anything about it, make sure you are very careful and have thought it out carefully before you do anything.
At this point, I reckon you can just try as much as possible to close this one deal with as small a loss as possible. Just remember next time to say “no”.
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